Field Operations Manager

  • Location: Columbus, OH
  • Type: U-Hire
  • Job #561

Job Title: Field Operations Manager
Job Status: Full time, Exempt
Pay Rate: $83k, potential for more with exceptional experience
Schedule: M-F 7:30-4:00
Location: Columbus, OH
Reports to: Chief Operations Officer

Do you have a knack for improving an organization through your leadership? Possess the ability to handle high volumes of data while also excelling at maintaining high morale amongst workers? CraftForce is looking for you. We have a rewarding role with an exceptional client. The only thing missing is you.

POSITION SUMMARY:
The Field Operations Manager provides people a home by supporting the organization’s efforts to maintain the company’s physical assets, satisfy funder requirements and promote positive public relations by providing optimum customer service to all stakeholders to ensure long-term sustainability of the company’s programs by overseeing field operations and field support operations.

POSITIONS SUPERVISED:
Field Lead, Field Services Coordinator, Supported Living Housing Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Responsible for overall field operations meeting or exceeding performance standards.
2. Responsible for overall morale and field operational staff performance.
3. Responsible for maintaining appropriate inventory levels.
4. Responsible for grounds & field operations contracting.
5. Responsible for appropriateness of field operations expenses.
6. Provide oversight of provider billings.
7. Oversight of grounds, maintenance and capital budget.
8. Responsible for CCA-Funded projects.
9. Provide technical support for field personnel.
10. Provide on call technical support (not field-dispatched) to after-hours on call field techs.
11. Provide “eyes on” assessments and next steps for grounds, maintenance, capital and unit turns.
12. Complete property housing quality inspections.
13. Participate in fielding of initial service requests.
14. Provide support and reporting for company performance measurements.
15. Basic cross training to support departmental employees’ enjoyment of their time off.
16. Other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
1. Excellent working knowledge of property management, home maintenance or related industry.
2. Ability to work with COO in applying duties to company strategic vision.
3. Ability to work as a strategic collaborator in developing as complete a picture of business performance and needs.
4. Ability to take company fiscal reports and information and work with COO and CFO.
5. Ability to work with analytics, manage risk and engage in problem-solving processes.
6. Must be highly skilled with general computing skills and spread sheet applications.
7. Strong organizational skills required to maintain accounting records for several corporations.
8. Ability to adapt to new technology.
9. Ability to provide leadership to motivate and manage people.
10. Effective quality of verbal and written communication.
11. Customer service skills: Able to effectively communicate with clients, tenants, prospective tenant,
owners and vendors while focusing on productivity and results.
12. Detail-oriented and flexible.
13. Possess strong organizational skills.
14. Ability to successfully exercise independent judgment based on technical and detailed knowledge
specific to activities and procedures being dealt with.
15. Ability to work independently and as a team player.
16. Ability to set priorities and juggle multiple demands.
17. Ability to work within organizational processes and uphold organizational standards.
18. Ability to work in a fast-paced, dynamic environment
19. Ability to collaborate with coworkers & vendors.
MINIMUM QUALIFICATIONS:
1. Education

  •  HS Diploma – Required
  •  Associate Degree or Equivalent – Preferred 

2. Experience

  •  1 Year(s) in the Field of I/DD Preferred 
  •  7 Year(s) in Related field (property management, home maintenance, home remodeling) Required

3. Skills

  • Personal Computer – Required
  • Smart Phone or Tablet – Required
  • Microsoft Office proficiency – Required
  • Yardi proficiency – Preferred 
  • Fork lift operation – Preferred 

OTHER JOB REQUIREMENTS

  • Reside in Franklin County
  • Hold/Maintain Driver’s License in Good Standing, including company insurance requirements
  • Pass company-required background checks and drug testing
  • Provide on call support during non-regular working hours
  • Travel locally as needed for job duties
  • Work at various locations
  • Must be punctual, reliable, groomed & organized
  • Must practice safe and neat work habits
  • Must be customer-experience focused
  • May be required to wear personal protective equipment (PPE) to perform duties

 

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